Before we indulge into critical
skills or behavioral aspect of an “ideal” RTE, I must say RTE must have
complete understanding of overall SAFe Framework and in particular following SAFe
Lean Agile Principles…
You might ask “why”; and the answer
is pretty obvious… during entire life cycle of PI/multiple PIs there would be numerous
occasions where RTE might have to take decision or might have to guide the
team/PO/architect/stakeholders based on these Principles.
- Take an
economic view
- Apply
systems thinking
- Assume
variability; preserve options
- Build
incrementally with fast, integrated learning cycles
- Base
milestones on objective evaluation of working systems
- Visualize
and limit work-in-progress, reduce batch sizes, and manage queue lengths
- Apply
cadence (timing), synchronize with cross-domain planning
- Unlock
the intrinsic motivation of knowledge workers
- Decentralize
decision-making
Now let’s go through characters and
skills that would make a good RTE.
• Excellent
facilitation skills: Must be a good facilitator to encourage
attention and participation from the team/stakeholders.
• System
Thinker: Points to 2nd SAFe Lean Agile Principle. Does your RTE
have a holistic view? Is he/she able to view the solution as a system or other
aspects such as people, management or processes that builds the solution as a
system?
• Servant Leader: RTE is Chief Scrum Master. Moving away from “directive” style of leading, RTE must be able to gain respect from team and stakeholders should be resourceful to get the job done.
• Empowering: Driving and guiding an ART (Agile
Release Train) and multiple teams to self-organized teams and empowering and
helping teams to take decision.
• Attitude
of transparency: Being transparent to the team (downstream – Team level)
and to the own organization /client /business (upstream – Program & Portfolio
level).
• Collaborative: Ability
to partner with others to achieve goals at various levels throughout the
organization and lead others to do so by example
• Excellent
communication skills: Does your RTE feels comfortable to communicate both
good news and bad news with all levels of the organization from Scrum team
members to executives? It does require some good communication skills.
• Conflict
resolution: Conflicts
are not always bad. A good RTE must be able to facilitate discussion at the
release train level and facilitate alternatives or different approaches to
resolve conflicts or difference of opinions.
• Continual
improvement & learning: RTE
must have very good understanding of Agile metrics. Should be able to understand
and meaningfully interpret the metrics and guide teams to overall improvement.
• Technical
Knowledge: Technical skills can come handy when negotiating and discussing
with architect/business and to understand solution and it’s technical feasibility.
• Budgeting:
Now a days there are multiple ways Agile contracts are signed. RTE must
understand the budgeting part of the overall contract very well to keep an eye
on overall budget vs. value delivered.
• Ability
to Remain Focused: not distracted with external and internal influence and
focused on encouraging team to deliver value.
• Leadership
Skills: Able to motivate, influence and direct teams/stakeholders to
achieve the business objectives
• Enthusiastic: RTE
must be passionate about the role he is playing and should possess high-energy.
• Assertive: Always ensuring that team adheres to SAFe concepts and principles. If situation demands he/she should be able to make the tough calls.